The Website www.ecoessentialssa.co.za sells hair care products online. The use of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

Use of website
This site may be used to browse the content and make legitimate purchases. It may not be used to make any fraudulent purchases. This site and the content provided may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed.

Privacy Policy

We at Eco Essentials are committed to protecting privacy. All the personal information gathered on the website is used to personally identify users that subscribe to this service and will be kept strictly confidential. The information will not be sold or made available to anyone.

The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Cookies

What is a cookie?

A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser, and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.

Why do we use cookies?

Our Website utilises first and third party cookies. This enables us to: a) Improve the User's experience on our Website through various means such as storing preferences (like keeping a User logged in) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics. b) Provide more relevant Display Advertising to Users who have visited the Website, using third party tools such as the Google Analytics Remarketing.

Cookie Opt out

Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because many of our Website's features utilise cookies, we recommend that Users do not block them.

Third Party Links

In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible for the privacy practices or the content of such websites.

Our rights

We reserve the right to:
1.      Modify or withdraw the website, with or without notice to you; and/or
2.      Change these Terms and Conditions from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change.

Delivery Options

Door-to-door: service takes 2-10 business days

Pargo: services takes 2-10 business days (South Africa residents only)

Delivery Policy

All delivery times are estimated from the time your order leaves our processing center.

Subject to availability and receipt of payment, orders will be processed within seven business day and handed over to a courier company for delivery. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Eco Essentials will contact you via email and provide a revised shipping schedule.

Eco Essentials will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@ecoessentials.co.za

Returns / Refund Policy

If a product is damaged or broken when you receive it, you must inform Eco Essentials within 2 business day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If you decide you no longer wish to keep the products you received, we will refund or exchange the product(s) if you return the products, at your own expense, within 14 days of receiving your order. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.

If you receive the wrong product you must contact Eco Essentials within one business day. We will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

Payment Options

Payment may be made via Visa, MasterCard, or by bank transfer into the Provider's bank account, the details of which will be provided by the Provider.  Contact info@ecoessentials.co.za to request banking details.

Merchant Outlet County and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Eco Essentials takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Eco Essentials chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 58646 Karenpark, 0182, South Africa.

 

Contact Details

Eco Essentials, PO Box 58646, Karenpark, 0182, South Africa.

Telephone: +2710 013 0228

Email: info@ecoessentialssa.co.za